Mystery shopping for business: check your sales team
How long does your customer wait for a reply? Find out in one week
We reach out to your company as ordinary customers: via your website form and email. A week later you get a report on response time, response quality and the enquiries that were never answered.
The problem
You pay for advertising and enquiries come in. What happens next you only know from your sales team. A customer who waited half a day has already bought from whoever replied first. Your reports will not show it: a lost enquiry leaves no trace.
There is only one way to find out: contact you the way a customer does and time the reply. That is what the check does.
What we do
- You order the check in writing and choose the channels: website form and email.
- Over one week we send 10 enquiries at different times, including evenings and a weekend. Each one is realistic and fits your services.
- For each enquiry we record when you replied, what was said, whether a next step was offered, and whether anyone followed up.
- After a week you receive the report and a 30-minute walkthrough.
- We then tell you which enquiries were ours, so you can remove them from your customer records.
Results in numbers
The numbers are yours; we do not invent them in advance. The report shows:
- time to first reply for every enquiry and every channel;
- how many of the 10 enquiries got no reply at all;
- how many replies contained a next step (price, meeting, a question to the customer);
- screenshots of the actual replies, with no ratings of named employees unless you ask for them.
How the check works
- Day 1: a 30-minute call to agree channels, the enquiry story and what a good reply looks like.
- Days 2-6: 10 enquiries.
- Day 7: report and walkthrough.
No access to your systems is needed. Your team does not know about the check unless you decide otherwise.
Price
150 € per check (10 enquiries, 2 channels, report and walkthrough). Payment: 100 % on order, fixed amount.
FAQ
Will my team realise it is a test?
Each enquiry reads like a normal customer request for your services. Only you know about the check.
What if the replies turn out to be slow?
Your call. You can fix it in-house using the report. Or you can hand the first reply and follow-ups to an AI lead assistant: a person approves every message in one click.
Will you contact our customers or staff directly?
No. We only use your public customer channels, and only on your written order.
Related services and demos
Want to know how long your customers wait?
- Tell us which channels to check: ai@delta-solution.pro
- Or on Telegram: t.me/santnickol
We will reply and suggest a time for a 30-minute call.
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Or leave a message here and we will reply by email or messenger.